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These Terms and conditions in English language are translated by using Google Translate service. For all purposes, the Slovak version of these Terms and conditions shall be the only valid governing instrument. In case of any dispute, the parties to the dispute agree to apply the Slovak version of these Terms and conditions.
Terms and conditions
Terms and conditions
1. General provisions
1.1 These terms and conditions (hereinafter referred to as the "TC") govern the rights and obligations of the parties arising out of a purchase contract concluded between the seller, as specified in Article 2 of these TC, and buyers, the subject of which is the purchase and sale of goods on the e-website - www.comicsuniverse.sk.
By placing an order, the buyer confirms that he has become acquainted with these TC and agrees with them, in the wording valid and effective at the time of sending the order.
Buyers are aware that by purchasing products that are in the seller's business, they do not create any rights to use the registered trademarks, trade names, business papers or patents of the seller or other companies unless otherwise agreed in a particular case by a specific agreement.
2. Definitions
2.1 The seller:
Business name: Juraj Pilát
The seat: Puškinova 2571/11, 911 01 Trenčín, SR
ID: 51094673
Tax ID: 1084150628
Registration: District Office Trenčín - Department of Entrepreneurship, no: 350-40419
IBAN: SK58 8360 5207 0042 0619 2376
BIC / SWIFT: BREXSKBXXXX
The seller is not a VAT payer
Contact details: Juraj Pilát
Address for delivery: Puškinova 2571/11, 911 01 Trenčín, SR
E-mail: info@comicsuniverse.sk
Supervisory Authority: Slovak Trade Inspection (SOI) The SOI Inspectorate located in Trenčín for the Trenčín Region, Hurbanova 59, 911 01 Trenčín, tel. No .: 032/640 01 09, e-mail: info@soi.sk
2.2 The buyer is a consumer.
A consumer is a natural person who, when concluding and fulfilling a consumer contract, does not act within the scope of his business or other business activity.
The legal relations of the seller with the consumer not expressly regulated by these TC are governed by the relevant provisions of the Act. No. 40/1964, the Civil Code, as well as related regulations.
2.3 The inventory of goods on the e-website is a catalog of commonly supplied goods and the seller does not guarantee the immediate availability of all the goods mentioned. The availability of the goods will be confirmed to the buyer based on the buyer's question..
3. The process of concluding a purchase contract
3.1 The purchase agreement is entered into a binding acceptance of the proposal to conclude a purchase contract the buyer by the seller in the form of e-mail messages buyer sent the seller and / or a buyer sending form on the website of the seller and / or a telephone order buyer to the seller (the "Order").
3.2 When placing an order, the buyer will give his name, surname, home address, phone number, e-mail address.
3.3 Binding acceptance of the order of the buyer by the seller's e-mail confirmation by the seller to the buyer by accepting orders after prior receipt of order by the buyer, and after verifying the availability of goods, current prices and delivery date requested by the buyer labeled "order confirmation". In the event of a higher price the seller has the obligation to request from the customer's consent to the change prices according to the current price list before confirming the order. Granting consent to the customer's price change and subsequent confirmation (acceptance) order by the seller, the contractual relationship deemed closed. All prices for goods and services and any charges in the online shop are final. Automatically executed notice of the order to the electronic system of the seller, the buyer will receive on his e-mail immediately after sending the order shall not be deemed binding acceptance of the order; This announcement is for information only for purposes of notification to the buyer on receipt of the order. On the email address of the buyer will be sent any additional information on his orders if necessary.
3.4 Binding acceptance of the order shall include in particular information about the name and specification of goods whose sale is subject to the purchase agreement, further details of the price of goods and / or other services, information on delivery time of goods, the name and address of the place where the goods are to be delivered and data price, conditions, method and deadline transport of goods to the agreed place of delivery of the goods to the buyer, information about the seller (company name, registered office, identification number, etc.), or other data.
3.5 Buyers can be delivered notice of cancellation of the order to Seller via e-mail or call the seller within 24 hours of receipt the order. The buyer is required in the notice of cancellation of the order to give the name, e-mail and a description of the goods ordered. In case of cancellation of the order the seller does not charge any fees associated with the cancellation of the order. If the buyer has paid the purchase price or part of it in time to order cancellation, the seller reimburse the purchase price or part of it within 14 days from the cancellation of orders transfer to the bank account of the buyer, unless the parties agree a different way of repayment prices.
3.6 In case of ongoing actions are selling goods on the seller's website manage addition to these TC and mandatory terms of the relevant action. If the buyer make orders in violation of the terms of the relevant action, the seller is entitled to cancel the order. The customer will be informed about the cancellation of the order by e-mail and in case of payment of the purchase price or part of his funds will be returned within 14 days to the designated account, unless the seller agrees otherwise.
4. The rights and obligations of the seller
4.1 The seller is obliged to:
- deliver to the buyer goods in the agreed quantity, quality and time and wrap him or
- deliver under the order confirmed by the seller to the buyer goods in the agreed quantity, quality and time and wrap him or
- to ensure that the delivered goods meet the applicable law of the Slovak republic and give the buyer written or electronic form all documents necessary for the acceptance and use of goods and other documents prescribed by applicable legislation (discussed in the Slovak language, invoice).
4.2 The seller has the right to proper and timely payment of the purchase price from the buyer for the goods.
4.3 The seller has the right to cancel an order if due to sellout or unavailability of goods is unable to deliver the goods to the purchaser within the time limit prescribed these terms and conditions or in the price, which is included in the online store until the customer agrees to indemnification. The customer will be informed by telephone or e-mail about the cancellation of the order and in case of payment of the purchase price or part of his funds will be returned within 14 days to the designated account, unless the seller agrees otherwise.
5. The rights and obligations of the buyer
5.1 The buyer is obliged:
- assume purchased or ordered goods,
- to pay the agreed purchase price within the agreed due date, including costs to deliver goods,
- not to harm the good business name of the seller,
- confirm the delivery note receipt of goods by his signature or the signature of a authorized person.
5.2 The buyer has the right to supply the quantity and quality of goods, in time and place agreed by the parties in binding acceptance of the order.
6. Shipping and Charges
6.1 Product is sold by exposed patterns, catalogs and letters of the type placed on the e-website of the seller.
6.2 The seller is obliged to fulfill the buyer's order and deliver the goods to the buyer within 30 days of acceptance of the order of the buyer by the seller; the delivery date the buyer accepts without reservation.
6.3 The buyer is obliged to take over the goods at the place indicated on the acceptance of the order of the buyer by the seller. After a period of five working days from the date when it was buyer's must to take over the goods, the seller is entitled to withdraw from the contract and sell the goods to a third party.
6.4 The seller is entitled to ask the buyer to take over the goods before the deadline agreed in the contract.
6.5 Display of goods on e-website of the seller is illustrative. View colors is inter alia dependent on the quality of monitor you use, respectively other equipment used by you.
6.6 The place of delivery is the place indicated on the acceptance of the order by the seller, unless the parties agree otherwise in the contract.
6.7 If the seller transports the goods to the buyer at the place specified in the contract, the buyer must take delivery in person or to ensure that the goods are taken over by the person authorizing the event of his absence and sign a protocol on delivery and handover goods. Third person authorized by the buyer to take over the goods of the seller is obliged to submit original or copy of the purchase contract and proof of payment of goods and written authorization. If it becomes necessary to repeat the supply of goods due to the absence of the buyer at the place specified in the contract, all costs thus incurred shall be borne by the buyer, especially the repeated delivery of goods to the destination in the contract.
6.8 The buyer is obliged to check the goods and their packaging immediately upon delivery. If the buyer finds that the goods or packaging of goods is mechanically damaged, it shall notify to the carrier and in his presence check the status of the goods. In the event of damage to the goods the buyer is required immediately upon receipt of the goods to make a record of the extent and nature of damage of the goods, which correctness confirms the carrier. Based on this drawn record delivered to the seller, the seller may after the conclusion of the damage event provide the shortage of goods, discounts on goods and, if unavoidable defects of goods, delivered to the buyer new goods.
6.9 If found impaired or damaged on delivery shipments by post packaging, damage is recommended not to accept the consignment or to deal directly with the shipping company worker, or a worker at the counter of the post. In case of acceptance, and finding a broken or damaged packaging, the buyer is obliged to report the event within 24 hours. In this case, the buyer is obliged to deliver to the seller defective product, packaging and shipment proof of receipt of the shipment, acquisition costs - invoice.
On reported and inventoried record of damage, you can inform us via e-mail info@comicsuniverse.sk.
6.10 Complaints about mechanical damage, which was not evident in receipt of the shipment, must be applied immediately after receipt of the shipment, but not later than 24 hours of receipt of goods. It is necessary to prove, that mechanical damage was not possible to discover even if the goods were thoroughly check according to point 6.8 these TC. Claims from later discovered defects thus damaged goods can be applied if it is proved that the claimed goods had defects at the time of receipt by the carrier.
6.11 The customer is entitled to on receipt of the product (personal and impersonal) to check the completeness of the package. When delivered by courier in case of detection of damaged and / or incomplete of goods, the buyer must immediately draw up a claims record enrollment in place of incomplete package. Later complaints of this kind will be accepted only if the buyer proves that the claimed goods had defects at the time of receipt.
6.12 In the event of non-delivery by the seller within the period specified in the terms 6.2 these TC, the buyer is entitled to withdraw from the contract and the seller must return to the buyer part of the purchase price pursuant to paragraph 10.8. these TC.
6.13 The Buyer will receive an invoice with order.
6.14 Payment methods: Online payment by credit card, cash on delivery, pay per account, PayPal
6.15 Prepay by bank transfer (per account). If you choose to pay by bank transfer classic, automatically via e-mail we will send payment instructions payment. After the payment is credited to our account, you will receive the same e-mail invoice. In this case, the delivery date may be affected by the date of payment. It is necessary that the amount is credited to our account within five working days after order confirmation otherwise be regarded as canceled order.
6.16 Payment by credit card over the Internet (online). The order is paid through the Internet pay through payment gateway after completion of the transaction. After the payment is credited to our account, you will receive the same e-mail invoice.
7. The purchase price
7.1 The buyer must pay the purchase price of goods agreed in the contract and / or according to price list of Seller applicable at the time of conclusion of the purchase agreement, including the cost of delivery of goods (the "purchase price").
7.2 If the buyer pays the purchase price by wire transfer payment date it is the date when the full purchase price credited to the seller.
7.3 The buyer must pay the seller the agreed purchase price for the goods within the period under the purchase agreement, but not later than on receipt of goods.
7.4 If the buyer pays the purchase price for the goods as agreed in the purchase contract, the buyer is entitled to withdraw from the contract and demand the return of the purchase price only in accordance with applicable laws of the Slovak Republic.
7.5 All actions are valid while supplies last, unless in a particular product indicated otherwise.
8. The acquisition and transfer of risk of damage to goods
8.1 Acceptance of the goods at the agreed place passes title to the goods to the buyer.
8.2 Risk of damage to the goods passes to the buyer when he takes over the goods from the seller, or when to do so in a timely manner, at a time when the seller allow to dispose of the goods and the buyer does not accept the goods.
9. Return Policy (liability for defects, warranty, complaints)
9.1 The seller is responsible for defects of the goods and the buyer is obliged to immediately apply complaint of the goods to the Seller under the applicable return policy.
9.2 On the handling of complaints are covered by a valid return policy published on the website of the seller. Buyers click-box before sending the order to the Seller confirms that the return policy read and fully agree with it and at the same time confirms that he has been duly informed of the conditions and how to claim the goods, including data on where a complaint can be applied in accordance with provisions. § 18. 1 of Act no. 250/2007 (the „Act").
9.3 Return policy applies to goods purchased by the buyer from the seller on e-website of the seller.
9.4 Return policy in this form is valid for all contracts.
9.5 The buyer is obliged to examine the goods on receipt of goods. If he not, the buyer can claims the defects only if is is proved that these defects had the goods at the time of delivery.
9.6 The warranty period for goods is normally 24 months. The warranty period is extended by the period during which the buyer could not use the goods for warranty repair of the goods. The warranty period begins on the date of receipt of the goods by the buyer.
9.7 If the product has a defect, the customer is entitled to claim in accordance with sec. § 18. 2 of the Act the way he delivers the goods, best in agreement with the buyer, to the address Puškinova 11, 91101 Trenčín with invoice and fill the form for complaints (download) and deliver it to the seller. The buyer is obliged exactly indicate the type and extent of the defects of the goods. Complaint Procedure begins on the day when all the following conditions are fulfilled:
- deliver the completed form to the claim from the buyer to the seller,
- deliver the claimed goods from the buyer to the seller.
For any questions please contact the seller on info@comicsuniverse.sk
9.8 The warranty service is provided by the seller. The incompleteness of the shipment or the damage to the goods must be notified within 48 hours of receipt of the shipment by e-mail to info@comicsuniverse.sk . The subsequent claims of the shipment or the mechanical damage of the product may not be accepted by the seller, or the buyer will lose the right to the seller for free removal of the defects.
9.9 The seller issues a confirmation of application complaints goods in an appropriate form chosen by the seller, for example. in the form of email or in writing, which is required to indicates a defects of the goods in accordance with sec. § 18. 5 of the Act, and learn buyer about his rights in accordance with § 622 and § 623 of the Civil Code. If the claim is applies through distance communication, the seller is required to confirm the application of the complaint to the buyer immediately; if it not possible to deliver the confirmation immediately, it must be delivered without delay, at the latest with the confirmation of complaint equipment; the confirmation of application complaints goods may not be delivered if the buyer has the opportunity to demonstrate a application complaints in another way.
9.10 Based on the decision of the buyer which of their rights under provision § 622 and § 623 of the Civil Code applies, the seller shall determine the method the complaint under § 2. m) of the Act immediately, in complicated cases within 3 days from the start of the complaint procedure, in justified cases, within 30 days from the date of the complaint procedure. After determining the method of complaint the seller equip complaint immediately, in appropriate cases a complaint can equip later. Complaint shall not take longer than 30 days from the date of the claim. After the deadline for settlement of the claim, the consumer is entitled to cancel the contract or the right to exchange the goods for new goods. The termination of complaint proceedings and outcome of the claim informs the seller to the buyer in the form agreed between both parties. If the buyer claim the goods for the first 12 months of the purchase contract, the seller may settle the complaint rejected solely on the basis of statements or expert opinions issued by authorized, notified or accredited person or opinion of the designated person ( "the technical assessment of goods").
If the buyer complaints products after 12 months from the purchase contract and the seller rejected it, the seller has to notice the person to whom the buyer can send goods for expert assessment. If the buyer sends the goods to this person, the cost of expert reports on goods, as well as all other related expenses reasonably incurred shall be borne by the seller regardless of the outcome of professional judgment. If the buyer expert assessment shows the seller's liability for the claimed failure of goods, can claim to apply again; during the conduct of the technical assessment of the good, the warranty period shall be suspended. The seller is obliged to reimburse the buyer within 14 days from the date a claim over all costs for expert assessment of goods, as well as all related costs reasonably incurred. Re-filed complaint can not be rejected.
9.11. Warranty does not cover defects of which the seller at the time of concluding the contract notice, or which in the light of the circumstances under which the purchase contract is concluded, must have known.
9.12 The seller may always instead of removing defects replace the defective item for faultless if the buyer does not cause serious problems.
9.13 If the goods on receipt by the buyer is not in conformity with the contract (ie. Contradiction with the contract), the buyer has the right to the seller free of charge and without delay the matter was put into the state of the corresponding purchase contract, according to the buyer's requirements either exchange goods or repair. If such an approach is not possible, the buyer may request a reasonable discount from the price of the goods or cancel the contract.
This does not apply if the buyer knew about the contradiction with the contract or caused it himself before taking over the goods. Contradiction with the contract which becomes apparent within six months from the date of delivery shall be deemed to have a contradiction existing in its takeover, if it does not contradict the nature of the goods or if the contrary is proved. In case of contradiction with the contract, the consumer is entitled to:
- free indication of consumer goods to the state of the corresponding contract through repairs
- a proportionate reduction in the purchase price
- replacement supply of goods
- termination of the contract
9.14. The seller is obliged to settle the complaint procedure in the following ways:
- delivery repaired goods,
- exchange of goods,
- refund the purchase price,
- payment of a reasonable discount from the price of goods,
- written challenge to the assumption by the seller of a particular transaction,
- reasonal refusal to claim the goods.
9.15. The seller is required to issue a written document no later than 30 days from the day of filing the claim via the postal or courier or delivery service provider, or via e-mail about complaint equipment.
9.16 In the case of exchange of goods for the new, the buyer gets a document, stating the type of exchanged goods, and any other complaints shall apply to the original delivery note and the complaint document. In the case of exchange of goods for a new the warranty period starts from the receipt of new products, but only to new goods.
9.17 In case of removable defect of goods, the seller shall determine the method the complaint in accordance with paragraph 9.10. these TC as follows:
- the seller will ensure the removal of errors or
- the seller will replace goods with defect.
9.18 If this is a error that can not be removed, or a defect which is repeatedly removable, or a larger number of different removable defects, which preclude the goods to be properly used as without defects, the seller is obliged to settle the complaint procedure in the following ways:
- exchange of goods for goods other functional, the same or better technical parameters, or
- if there can not be possible to exchange of goods, the seller will make a credit note to goods with defect.
9.19 The complaint relates only to the defects mentioned in the form for complaints.
9.20 For the purposes of claims under several times repeated removable defect is considered one removable defect more than twice.
9.21 For the purposes of claims under a number of different removable defects it is considered more than three different removable defects simultaneously.
9.22 The buyer 's right to apply a complaint is finished after a request to the seller to remove the defect of product in accordance with paragraph 9.7 these TC and the buyer is not able to apply a complaint again for the same defect of product.
9.23 If the seller terminates the complaint procedure be justified rejection of the claim but the defect of product objectively exists and has not been removed, the buyer can exercise his right to removed defects of goods through the courts.
9.24 In the event that the buyer - the consumer is not satisfied with the warranty claim or if it considers that the seller violated his rights, the Buyer - consumer has a right to contact the seller to request a rectification. If the seller to such a request rejection or she does not respond within 30 days from the date of dispatch, the buyer - the consumer the right to bring an alternative dispute resolution alternative dispute resolution entity. Alternative dispute resolution entity is „Slovak Trade Inspection, Prievozská 32, P.O. Box 5, 820 07 Bratislava 27" resp. other relevant authorized legal entity registered in the list of ADR entities maintained by the Ministry of Economy of the Slovak Republic (the list is available at http://www.mhsr.sk ). The buyer - the consumer is entitled to choose the subject of consumer ADR to which to turn.
The buyer can use the online dispute resolution platform to resolve their disputes in the language of their choice, available at http://ec.europa.eu/consumers/odr/.
The seller, however, recommends to the buyer first use contact with the seller to resolve the situation before he / she becomes involved in the out-of-court settlement of the dispute.
10. Withdrawal from the contract
10.1 The seller is entitled to withdraw from the contract because of sellout, unavailability of goods, or the manufacturer, importer or supplier of the goods interrupted production or make such major changes that prevented the realization of the fulfillment of the seller's obligations under the purchase contract or for reasons of force majeure, or if it after making every effort to be fair to require from him, unable to deliver the goods to the customer within the period determined by these TC or in the price, which is listed in the online shop. The seller is obliged by this fact immediately inform the buyer and return it already paid a deposit for the goods as agreed in the contract of sale within 14 days of the notification of withdrawal and the transfer to the account designated by the buyer. The seller is entitled to withdraw from the purchase agreement even if the buyer has not taken over the goods within five working days from the date when the buyer was obliged to take over the goods.
10.2 The buyer is entitled to withdraw from the contract without giving any reason under the conditions laid down by law no. 102/2014 ("Law on Consumer Protection in Sale of Goods") within 14 days from the date of delivery. The buyer has the right within that period goods unpack and tested the same way as usual when buying a classic store. Tested, however, does not begin to use the product and then return it to the seller. Goods are deemed to be seized by the buyer at the moment when the seller or a third person other than the carrier takes over all of the goods ordered, or if
- goods ordered by the buyer in one order and supplied separately, on receipt of the goods that came last, or if
- supplying goods consisting of multiple lots or pieces, the time of receipt of the last part or piece, or if
- goods are delivered repeatedly for a limited period, on receipt of the first delivery.
10.3 The buyer confirms by making an order, that the seller properly fulfilled its reporting obligations under sec.§ 3.1 of the Law on Consumer Protection in the sale of goods.
10.4 The buyer can exercise the right to withdraw from the contract in paper form or by another durable medium or by the form of withdraval (download) sent to address Puškinova 11, 91101 Trenčín.
10.5 Withdraw from the contract by the form of withdraval shall include the information requested therein and particularly the precise specification of good , date of the order, name and surname of the buyer, address of the buyer, signature of buyer, the way of returning payment, esp. account number and/or address, date. In this case the buyer must send to the seller the goods with the proof of payment in the original package (if that's possible) by send to address Puškinova 11, 91101 Trenčín.
10.6 If the buyer withdraw from the contact, it is terminated from the beginning with any acillary contact.
10.7.The buyer may withdraw from the contract, the subject of which is the delivery of goods, even before the commencement of the period of withdrawal. The period of withdrawal is maintained, if the buyer shall give notice of exercise of the right of withdrawal before the time limit for withdrawal.
10.8 After the termination of the contract the seller to the buyer will return all payments that the buyer demonstrably paid in connection with the conclusion of the contract, particularly the purchase price including the cost of delivery of goods.Payments will be refunded to the purchaser within 14 days from the date when the buyer to the seller received a notification of withdrawal from the contract.Payment will be made in the same way.
10.9 The seller is not obliged to return all payments to the buyer in accordance with paragraph 10.8 these TC before his goods are delivered to the buyer or buyers until proven sending the goods back to the seller. Payment for purchased goods will therefore be paid by the seller to the buyer after the receipt of returned goods back to the address specified in paragraph 10.5 these TC or upon presentation of a document proving sending back the goods, whichever comes first.
10.10 If the buyer withdraws from the contract pursuant to paragraph 10.2 these TC and the seller delivers goods which are used and damaged or incomplete or value of the goods is reduced as a result of such treatment of goods that are beyond treatment necessary, the seller is intitled to request from the buyer the compesation of damage in the value of repair of the goods and placing goods in original condition resp. the seller has the right to require from the consumer to reimburse diminished value.
10.11 If the buyer withdraw from the contract, the buyer shall bear the direct cost of returning goods to the seller or a person authorized by the seller on receipt of goods.
10.12 If the buyer fails to fulfill any of the obligations set out in paragraphs 10.4 a 10.5 these TC, withdrawal from the contract is not valid and effective and the seller is not obliged to return all payments proven in accordance with paragraph 10.8 these TC to the buyer, while entitled to reimbursement of the costs associated with sending the goods back to the buyer.
10.13 The buyer is not entitled to withdraw from the contact, the subject of which is:
- sale of goods made to the specific requirements of consumer, goods made to measure or goods intended specifically for one consumer,
- sale of audio recordings, video recordings, audio recordings, books or computer software sold in a protective case if the consumer that packaging unwrapped,
- sale of goods enclosed in a protective case that is not suitable for return due to health protection or hygiene reasons and protective packaging has been broken after delivery, for example. Products for dental care, accessories for razors, etc.
11. GDPR
11. 1 the identity and the contact details of the controller is legal peson: Juraj Pilát, the seat: Puškinova 2571/11, 911 01 Trenčín, SR, 51094673, Registration: District Office Trenčín - Department of Entrepreneurship, no: 350-40419 („the seller“), which processes the personal data as follows.
11. 2 Processing the personal data following ways:
a. Purchase of goods through e-shop, delivery of goods, handling complaints
The seller processes the personal data (i) for the purpose of purchase of goods through e-shop, delivery of goods this personal data of the buyer: name, surname, phone number, e-mail address, address, purchased item data, and payment related information (account number, paid amount, pay date to seller's account), (ii) for the purpose of handling complaints except personal data in (i) the data about reclaimed goods and customer data when claiming.
The legal basis of processing the personal data is (i) in case of purchase of goods through e-shop, delivery of goods Article 6. 1. b) REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) („GDPR“) and (ii) in case of handling complaints Article 6. 1. c) GDPR.
Processing the personal data by the seller is (i) in case of purchase of goods through e-shop, delivery of goods is necessary to fulfill the purchase contract between the buyer and the seller and (ii) in case of handling complaints to fulfill the legal obligation of the seller.
The recipient of personal data is:
legal person: Juraj Pilát, the seat: Puškinova 2571/11, 911 01 Trenčín, SR, 51094673, Registration: District Office Trenčín - Department of Entrepreneurship, no: 350-40419 („the seller“)
courier or shipping company that provides the delivery of goods to the customer as another operator or intermediary
service partners, suppliers, insurance companies, external legal representation, other consumer authorities, shipping companies in connection with claims handling and insurance events as operators or intermediaries
financial advisors, tax advisors and auditors as operators or brokers, if this is necessary to fulfill the seller's statutory obligation.
The personal data is processed during the period of filfilling the purchase contract and during the warranty period.
b. Registration and operation of an e-shop
The seller processes the personal data for the purpose of Registration and operation of an e-shop this personal data: name, surname, phone number, email address, address, and order history.
The legal basis of processing the personal data is Article 6. 1. b) GDPR. Processing the personal data by the seller is necessary to registration in e-shop and operation of an e-shopu.
The personal data is processed during the period of registration in e-shop.
c. Competition in Facebook
The seller processes the personal data for the purpose of competition through Facebook this personal data: the details of the competitor's profile and, in the case of the winner, his name, surname, telephone number and address.
The legal basis of processing the personal data is Article 6. 1. b) GDPR. Processing the personal data by the seller is necessary to realisation the competition in accordance with its terms.
d. Providing support via Facebook
In case, the data subject will decide to ask for the support via Facebook, the seller the seller will process the personal data stated in Facebook profile of the data subject and the personal data, which will be povided by the data subject itself.
The seller processes the personal data for the purpose of providing support via Facebook upon request of the customer and the legal basis of processing the personal data is Article 6. 1. b) GDPR. Processing the personal data by the seller is necessary to provide support via Facebook upon request of the customer.
The personal data is processed during the necessary time to provide the support.
e. Application of legal claims by the seller
The seller processes for the purpose of application of legal claims following personal data: the data included in the customer and supplier contracts, the information given in the claims, the data required to filing a lawsuit to the seller, the data stated in the lawsuit against the seller, the data on the theft records, the accounting records and other data necessary for the possible application of the claims or by protecting the interests of the seller.
The seller processes the personal data for the purpose of legitimate interest of the seller and the legal basis of processing the personal data is Article 6. 1. f) GDPR. Processing the personal data by the seller is necessary to legitimate interests of the seller. Legitimate interests of the seller is protection of his property as wall as protection against unjustified claims against the seller.
The recipient of personal data is:
courts, public authorities, lawyers, tax advisers and other professional advisors as operators.
The personal data is processed during litigation and during the limitation period during which they may be claimed against the seller or during which the seller may claim its own claims.
f. Fulfilling the legal obligation of the seller
The seller processes the personal data stated in article from a) to f) for the purpose of fulfill the legal obligation of the seller.
The legal basis of processing the personal data is Article 6. 1. c) GDPR. Processing the personal data by the seller is necessary to fulfill the legal obligation of the seller.
The recipient of personal data is:
tax advisors, auditors, courts and public authorities as operators.
The personal data is processed during the period required by applicable law.
11. 3 The rights of the data subject
The data subject has right to initiate a proceeding against the seller on the Office for Personal Data Protection of the Slovak Republic.
The data subject has right (i) of access to personal data which have been collected concerning him or her, (ii) to have personal data concerning him or her rectified, (iii) to have personal data concerning him or her erasured, (iv) to restrict the processing of personal data, (v) to data portability and (vi) to object to the processing of any personal data relating to his or her particular situation. These rights can be invoked by contacting the seller:
a) by sending a letter to the address of the seller's seat,
b) by e-mail electronically to the above-mentioned e-mail address
The relevant legal act is especially GDPR, applicable law on the protection of personal data in force and other applicable generally binding legislation.
11. 4 Cookies, monitoring of the behaviour, aim of displaying advertisements
By using the websites of the seller the buyer agrees with using cookies.
Cookies are used in accordance with article 6. 1. f) GDPR. The seller uses probability values to provide the customer just that kind of advertising they are interested in.
In this way, in pseudonymized form, the sellers measure:
• frequency or access to a site or product,
• browsing sites,
• which offers are the most interesting for the customer,
Cookies are also used to manage special and convenient features.
The seller analyzes purchase and behavior data when using the customer online on a personal basis.
During thus process, the seller processes this personal data: the customer's personal information (name, surname, e-mail address according to circumstances), transaction data (e.g., purchase and purchase history), other basic customer data / properties and click data.
The personal data is processed for the period of 3 years.
The legal basis of processing the personal data is Article 6. 1. f) GDPR. There are no legal consequences for the customer's processing.
In accordance with Article 6. 1. f) GDPR it is in the seller's interest to optimize its services from a commercial point of view for the purposes of direct advertising, and that interest is deemed to be eligible within the meaning of the GDPR. The seller processes the personal data until the consent is withdrawn or the objection is dispatched.
The customer may object against processing his or her personal data for the purpose of improving our services by short written notice sent to the above email address of the seller.
12. Review the products
12.1. Seller reserves the right not to publish reviews on products containing inappropriate language, are false, they are not related to a given product, linking to external sites or in any way harm the reputation of the seller.
13. Final Provisions
13.1 Seller reserves the right to change these TC. Obligation to notice changes these TC is satisfied by location on the website of the e-shop.
13.2 In case of doubt, the Parties agree that for the period of use is considered to be the time from receipt of goods to the buyer (including the day of delivery) pursuant to paragraph 6.7. these VOP until the day of returning the goods to the seller, resp. upon delivery to the courier for shipment to the seller .
13.3 The Parties agree that communications between them will be carried out mainly in the form of e-mail messages, resp. through letter post.
13.4 The relations not governed by these TC relates to the relevant provisions of the Commercial Code.
13.5 These TC come into effect in the moment of the buyer sending electronic order the seller.
13.6 The buyer by sending orders asserts that these TC read and fully agrees with them.